RoofAxis Terms Of Service

Service description. RoofAxis provides operational automation, scheduling protection, capacity-aware intake governance, follow-up enforcement, and system notifications for inspection-based service providers.

No guarantees. RoofAxis does not guarantee inspection volume, revenue, claim approval, carrier outcomes, exclusivity, or specific business results. Availability and pacing vary by region and system conditions.

Activation timing. Service activation occurs during the next scheduled 5:00 AM system evaluation following successful payment.

Operational inputs (“fuel”). Service performance depends on accurate customer-provided inputs, including calendar availability, declared crew capacity, service area accuracy, professional homeowner communication, and timely inspection documentation. Operational reporting is delivered via a Monthly Ops Pulse issued on the 14th of each month. Daily system activity is automated and logged internally and is not distributed except in the case of enforcement actions or required notices.

Service regions and area expansion. A service region is defined as a single metropolitan statistical area, county, or contiguous county cluster as declared by the operator during intake. Each branch location or crew deployment operating in a distinct geographic market constitutes a separate active service region. Service tier access includes the following regional allowances: Ground tier includes one active service region with no expansion eligibility. Core tier includes one active service region with one 30-day trial expansion upon activation. Growth tier includes one active service region with one 30-day trial expansion upon activation. Scale tier includes one active service region with one 30-day trial expansion upon activation. Additional active service regions beyond the included allowance require a separately purchased and continuously active Area Expansion add-on at the published monthly rate per region. Coverage in any expansion region is governed automatically and will revert immediately if the corresponding Area Expansion add-on is not active or in good standing. Multi-location organizations operating across two or more distinct geographic markets are required to maintain an active Area Expansion add-on for each market beyond their base tier allowance. RoofAxis reserves the right to suspend routing, scheduling, and intake governance in any region for which a required Area Expansion add-on is not active, without notice and without refund of fees previously paid.

Enforcement authority. RoofAxis may throttle, restrict, suspend, or terminate access to protect system integrity, enforce capacity limits, prevent misuse, or respond to inaccurate/abusive inputs. Enforcement actions may occur without refund.

Billing and cancellation. Subscriptions renew monthly until canceled. Cancellation stops future renewals. Fees paid are non-refundable except where required by law.

Limitation of liability. RoofAxis is not liable for indirect, incidental, or consequential damages, including lost profits. Total liability is limited to fees paid in the preceding 30 days.